Returns & Exchanges

At Dr. Bronner's, we stand by the quality of our organic and fair trade products, offering a 45-day satisfaction guarantee for items purchased directly through our webstore. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure your skin and conscience stay clear.

Return Process

• 1.
  Initiate Your Request

  Contact our customer experience team via our online portal or email with your order number and the specific items you wish to return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging if possible, ensuring the contents are protected to prevent leakage during transit.

• 3.
  Affix Shipping Label

  Print the prepaid return shipping label provided by our team and attach it clearly to the outside of your return parcel.

• 4.
  Receive Refund or Credit

  Once our warehouse receives and inspects your return, we will process a refund to your original payment method or issue a store credit within 7-10 business days.